18hoki Platform Privacy Notice
This page describes what we collect when you use 18hoki and how we keep that data protected. We treat account privacy and data security as foundational commitments. Every piece of information you provide—from your email address to your identity documents to your payment method—remains encrypted and held only for the purposes set out below. We do not sell, trade, or share your personal data with marketing partners or ad networks.
When you open an account on 18hoki, you give us permission to process information necessary to verify your identity, process deposits and withdrawals, and comply with regional gaming regulations. This includes name, date of birth, government ID, and payment details tied to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or virtual accounts with mobile banking, local payment, online payment, and e-wallet. All data collection and storage adheres to encryption standards and regular security audits.
Our policy is straightforward: we collect only what we need, we hold it only as long as required, and we give you the right to request access or deletion. This notice applies wherever you access 18hoki from a supported jurisdiction.
What We Collect and How We Use It
We collect three categories of data on 18hoki. Account information includes your email, username, and password—these let you log in securely. Identity documents include your government ID, passport photo, or tax ID; we collect these for KYC (Know Your Customer) verification before you make your first deposit. Payment information includes the bank or e-wallet account you link to 18hoki, your transaction history, and withdrawal records. We never store full card numbers; payment processors hold those separately.
We use this data for four purposes. First, account management: creating your profile, enabling login, and letting you change your password or contact details. Second, verification and compliance: confirming your identity matches your documents, checking your age, and reporting large transactions as required by law. Third, payment processing: confirming deposits, approving withdrawals, and flagging unusual activity. Fourth, platform security: detecting fraud, investigating disputes, and protecting all 18hoki users.
Third-Party Data Processors
Our servers and data systems sit across multiple jurisdictions to ensure uptime and redundancy. We work with payment processors (Fintech partners who handle DANA, e-wallet, and bank transfers) and cloud infrastructure providers. All third-party contracts include strict data-protection clauses and regular audits. You can request a list of current processors by contacting our privacy team.
Cookies and Tracking
18hoki uses first-party cookies to remember your login session and your language preference. We do not use third-party tracking cookies or pixel tags. Session cookies expire when you log out; preference cookies remain for one year. You can disable cookies in your browser settings, though doing so may affect how the platform behaves.
Your Rights and Our Commitments
You have the right to request access to all data 18hoki holds about you. You may also ask us to correct inaccurate information, delete your account and associated data, or export your records in a portable format. Requests are reviewed within 14 days; deletion of active accounts may be delayed if there are outstanding transactions or legal holds. Send requests to [email protected]
We update this privacy notice from time to time to reflect changes in our operations or legal requirements. Continued use of 18hoki after an update constitutes your acceptance of the revised terms. Major changes will be announced in-app or via email to the address on your account.
If you have questions about how we handle your data on 18hoki, contact our privacy officer at the email address above. For payment-specific concerns related to your DANA, e-wallet, mobile banking, or bank account, you may also reach our customer support team directly through the platform.